Monday , 20 May 2013
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Great customer service.

Somehow I managed to lose part of my mini pump over the weekend. It was a a cap around the part which attached to the valve. This rendered my pump absolutely useless.

So on Sunday evening, I e-mailed the Topeak UK distributer (EXTRA UK) to see where I could buy a replacement part, since I really didn’t want to buy a new pump. On Monday morning I received an E-mail saying if I gave them my address, they would send a replacement part for ABSOLUTELY FREE.

Wednesday morning, and this little packet came through the post.

Attached it, and now the pump is fixed!

A huge thanks to EXTRA UK customer service.—————————————————————————————————–

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